These days manager's are surrounded by so many problems in the business environment so to solve these problems a manager must have some qualities in the workplace. A manager title in the workplace can cover a realm of duties, most of them supervisory in nature. In larger corporations, you may find tiers of management levels, each with specific duties. But in a small business, the manager is often a jack-of-all-trades. Though he may oversee aspects of the business, his responsibilities may be hands-on as well.
A manager wears many hats. Not only is a manager a team leader, but he or she is also a planner, organizer, cheerleader, coach, problem solver, and decision maker — all rolled into one. And these are just a few of a manager's roles.
In addition, managers' schedules are usually jam‐packed. Whether they're busy with employee meetings, unexpected problems, or strategy sessions, managers often find little spare time on their calendars. (And that doesn't even include responding to e‐mail!)
In his classic book, The Nature of Managerial Work, Henry Mintzberg describes a set of ten roles that a manager fills. These roles fall into three categories:
- Interpersonal: This role involves human interaction.
- Informational: This role involves the sharing and analyzing of information.
- Decisional: This role involves decision making.